Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you visit our Ventura, CA store, or contact us by phone, or email your order to us.
When you visit our site, we will ask your browser to place a "cookie" (a very small text file) on your computer. If your browser is set to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. We use this information to help us understand your interests in our site and how to better serve you. It also can help us provide you with more personalized product offerings. This information is used only for the benefit of Trystology and you, our customer.
To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is saved. However, please be aware that some features of the site may not function properly or may be slower if you reject cookies. Check the browsers help menu to learn how to change your cookie preferences.
In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your order status and other information that is uniquely yours.
How to access and/or correct Your Information:
You can obtain all the personally identifiable information that we collect online and maintain by calling us at 888-801-8952, sending mail to P.O. Box 1174, Ventura, CA 93002-1174, USA, or via email. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that shows the error.
If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.
What information is collected?
When you choose to place an order with us, you are invited to log in (optional), so that we can identify you and your preferences. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "my account" link at the top of every page and selecting "update account information."
Placing an order:
When you decide to place an order, you are asked to complete a form requiring your name, billing and shipping address, credit card number, expiration date and CID#. You should also complete the other information fields such as your telephone number, so that we can contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of Trystology and you, our customer.
Our site contains links to manufacturers, and other related sites for your benefit. Trystology is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.
Sharing Your Information:
For your security or benefit, when you make a purchase, we may, when necessary, share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes. You agree that Trystology may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Trystology may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our property or interests. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
Trystology may share information with outside companies that perform services for Trystology. For example, when you sign up for our e-mail newsletter, we will provide your e-mail address to third party e-mail distribution companies that transmit e-mails on our behalf. Your e-mail address will not be used by these companies for any purpose other than for the transmission of e-mails for Trystology.
We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. Trystology takes steps to ensure the confidentiality of your information and to make sure it is not used for any other purposes.